Delivery times and methods
Delivery times are indicated in each individual product, at the time of ordering. To this timeline is added the time taken by the courier for delivery.
However, we reserve the right not to process the order if the products on the site are no longer available from our usual suppliers and in this case we will refund the amount paid for the failure to process the order. In the event that the time frame is extended, we will notify the customer who can choose whether to wait for the arrival of the goods or proceed with the cancellation of the order and the refund of the amount paid.
The Xodo Store is not responsible for any delay or other cause, not expressly arising out of it.
Product delivery
For all our products of a certain value and weight/volume and shipped with Poletto Group, we pay a telephone notice service, so the courier will contact you a few days before to agree on the delivery date.
It is the customer’s responsibility to verify the following:
If the package is intact, undamaged and still conforms to the standard characteristics of a package, the number of packages (number of packages) indicated on the invoice must correspond to the number of packages actually delivered.
Any objections must be raised immediately to the carrier, in the absence of these, the product is considered to have been delivered correctly.
It is the customer’s responsibility upon receipt of the goods to sign the acceptance of the package with “RESERVATION OF CONTROL”.
In case of damage due to Transport
If damage to the packaging is evident when unloading the goods, it is mandatory to sign the acceptance of the package with “RESERVATION OF CONTROL” or “DAMAGED GOODS” so that once the package has been opened it will be possible to check if any damage is found.
Alternatively, you can reject damaged goods if you cannot accept the package with reserve or if the damage is visible without having to open the package.
In the event of damage, it is necessary to notify it by email to vendita@xodostore.com, no later than 3 days after receipt of the same, indicating the order number, briefly explaining the fact and attaching photos of the damage. As soon as we verify that the transporter’s document bears the signature “SUBJECT TO INSPECTION”, we will proceed to replace the damaged parts.
Please note that it is necessary to complete the procedures listed above in order to open a dispute with the carrier.
From the moment we offer a telephone notice service for shipments with Poletto Group, in the event of non-collection or non-delivery due to the absence of the customer, the product will be returned to the sender charging the costs incurred for transport, moreover if the goods go into storage, these costs will be borne by the customer to be paid before delivery.
Please note that if your area is “inconvenient” to unload, an additional sum will be required to be paid before making the delivery. In case of delivery to an island, € 49.00 i.i. will be charged.
WE DO NOT ACCEPT RESPONSIBILITY FOR INCORRECT ADDRESSES OR CHANGES OF RESIDENCE OR OTHER MISTAKES NOT MADE BY US.
